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Bilingual Mandarin Telephone Interviewer in Santa Monica, CA at Headway Workforce Solutions

Date Posted: 4/11/2019

Job Snapshot

Job Description

On behalf of The RAND Corporation, a non-profit research organization providing objective analysis and effective solutions that address the challenges facing the public and private sectors around the world. Headway Workforce Solutions is seeking bilingual English/Mandarin speaking Telephone Interviewers in Santa Monica, CA.

The RAND Survey Research Group (SRG) is currently hiring Bilingual English/Mandarin Telephone Interviewers. This is a part-time, hourly, temporary adjunct staff position without benefits. The position is 20 hours per week beginning April 2019 for six to eight weeks.

Interviewers will conduct structured telephone interviews using CATI (Computer-Assisted Telephone Interviewing) with family members or caregivers of recently deceased adults about their experience of care at the end of life. Interviewers will follow study protocols and strict quality control procedures, working scheduled shifts in our Santa Monica office.


Qualifications:
  • Fully bilingual in English/Mandarin
  • Excellent verbal communication skills, including the ability to speak on the phone in a clear and professional manner and to establish rapport with participants
  • Comfort talking with diverse groups of people about sensitive topics
  • Good computer skills; Experience with CATI systems helpful
  • Ability to work in a production-oriented environment
  • Ability to read scripts verbatim and adhere to strict quality control procedures
  • Availability to work 20 hours per week during 6-hour scheduled shifts. All interviewers must be available to work at least one weekend day most weeks. Flexible schedule is helpful

Physical Requirements:
  •     Sit for extended periods of time
  •     Speak on the phone for up to 90% of your shift
  •     Work in an open office environment
  •     Communicate through speech and listening
  •     Reach with hands and arms
  •     Sit and view a computer screen for long periods of time

Training:
  • Successful applicants will attend a mandatory paid 3-day training at the RAND Santa Monica office. Training scheduled tentatively for April 2019

Continued employment eligibility is contingent upon passing a background check and conflict of interest review and successful completion of training.  

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.