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Client Liaison in Durham, NC at Headway Workforce Solutions

Date Posted: 12/5/2018

Job Snapshot

Job Description

At PathGoal, honesty, integrity, and commitment to our clients and employees are the reasons we’re considered the best PEO in North Carolina to work with and to work for.

We are looking for a Client Liaison to provide full spectrum of HR consultative support to our clients. If you have excellent interpersonal and communication skills, know how to effectively problem solve and possess a solid knowledge HR and Client Service, we may have a position for you. 


As a Client Liaison, you will...
  • Recommend policies and programs in areas of Human Resources such as benefits, compensation, employee relations, recruiting, and information systems.
  • Implement programs to enhance productivity and reduce liability through improved communications and HR practices. These include, but are not limited to, handbooks, job descriptions, performance appraisal systems, employee counseling, compensation plans, hiring processes, terminations, and programs.
  • Conduct in-depth Service Assessment to develop and prioritize strategies for clients.
  • Partner with Sales and Operations to ensure client satisfaction and retention.
  • Instrumental in Client Transition from Sales to Operations
  • Manage client activities including on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and enhance revenues.
  • Resolve client issues by acting as a liaison between client and PathGoal regarding benefits, payroll, human resources, and safety issues.
  • Facilitate Annual/Open Enrollment meetings for clients and applies advanced knowledge during on-site meetings to increase employee participation in 401(k), FSA, and Health Insurance plans.
  • Resolve client issues regarding Section 125, healthcare, and retirement plans.
  • Assist in the accomplishment of company goals

Personal Requirements
  • Excellent organizational skills
  • Very close attention to detail and accuracy
  • Confident and decisive in decision making with a desire to consistently find ways to improve processes
  • Strong written and verbal communication skills
  • Able to work with minimal supervision

Qualifications/Skills
  • Bachelor's Degree.
  • 3-5 years of experience in Human Resources and PEO experience preferred.
  • 50% local travel supporting clients
  • Customer Service experience in a team environment
  • Interaction with multiple internal and external business units.
  • Effective written and verbal communication skills
  • Effective problem solving/decision making

PathGoal is a family not an employer, we work hard and play hard, if you feel you have what it takes apply today and let’s talk!

PathGoal provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PathGoal complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.