Client Success Manager in Raleigh, NC at Headway Workforce Solutions

Date Posted: 11/20/2019

Job Snapshot

Job Description

Headway Workforce Solutions is currently searching for a Client Success Manager (Account Manager) within our Hospitality division to join our Raleigh, NC headquarters. As a Client Success Manager, you will act as a hybrid Recruiter/Account Manager where you will manage the success of several client accounts by meeting their staffing needs as well as actively recruit and source to fill these positions. Additionally, you will manage other recruiters, at times, to ensure they hit their assigned submittal goals, coordinate the efforts of the onboarding team for your assigned clients, and conduct client site visits to complete necessary tasks, duties and follow-up with client requests. Lastly, you will partner with all stakeholders assigned to the project, providing ongoing status updates and assessments. An ideal candidate for this role demonstrates exceptional leadership with a strong commitment to customer satisfaction.

About Headway

Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:

Responsibilities as a Client Success Manager


  • Act as a trusted client advisor and candidate advocate, leveraging our leading-edge recruitment strategies and tools to meet and exceed recruitment goals and client expectations
  • Review resumes and interview qualified candidates
  • Use our applicant tracking systems to guide applicants through the recruitment life cycle process
  • Develop new and creative sourcing strategies to find the best candidate for every role you support​
  • Hit or exceed weekly and monthly metrics – submittals and hires

Account Management

  • Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed. If requested, participate in developing and implementing necessary changes
  • Create and manage cost estimates and project budgets
  • Address client concerns and ensure resolution of issues in a timely manner with the appropriate follow-up
  • Conduct client facing implementation meetings multiple times per week during implementation
  • Conduct weekly client facing meetings during execution and monitoring stages of account/project
  • Define all project tasks and assign to appropriate resources
  • Review and approve client specific training on Headway’s tools, techniques and processes.
  • Monitor project management trends and stays abreast of best practices
  • Plan, negotiate, implement and monitor change management and risk mitigation as required to deliver complete scope at a quality standard set by executive, on time and within budget
  • Proactively identify accounts which may be at risk from a revenue and/or service delivery standpoint and make suggestions for improvement
  • Recommend process improvement based on performance analysis, lessons learned etc.
  • Travel as needed, sometimes frequently, to local client sites to conduct interviews, complete new hire paperwork, and attend client meetings.
  • All other job duties as assigned

  • Bachelor’s degree preferred, or Associates degree with equivalent, relevant experience
  • Experience recruiting and manage recruitment accounts
  • Experience in hospitality, food and beverage, highly desired
  • Proven ability to manage people, think strategically, mitigate risk and experience with change management
  • Interface at all levels, both internally and externally
  • Advanced working knowledge of Windows/Microsoft Office Suite
  • Prioritize and multi-task in a fast-pace environment
  • Strong leadership and interpersonal skills

Benefits of a Client Success Manager:
  • We offer competitive compensation
  • We have a state-of-the-art coffee machine available for unlimited use
  • We engage in fun company culture building activities regularly
  • Work alongside smart, talented, motivated people just like you

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, talk, see, and hear. The employee frequently is required to reach with hands and arms, sit and view a computer screen for long periods of time. The employee must occasionally lift and/or move up to 10 pounds. The employee must be able to operate a motor vehicle and drive for extended periods over a distance.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

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