Customer Service - Online Order Tech Support in Hampton, VA at Headway Workforce Solutions

Date Posted: 11/23/2019

Job Snapshot

Job Description

Headway Workforce Solutions is screening applicants on behalf of Ferguson Enterprises for positions assisting with online sales orders.

Hours will be 10:00 am - 7 pm or 11:00 am - 8:00 pm Monday - Friday

These positions are temp-hire permanent career positions.


  • Develop and maintain relationships with an assigned customer base to ensure satisfaction with all products and services
  • Answer incoming calls and emails
  • Assist customers and clients with online ordering of products
  • Complete customer job quotes
  • Handle and complete customer returns
  • Check stock and place orders for customers
  • Track orders and fax nightly confirmations to customers
  • Assist with direct mail planning and marketing
  • Send credit applications and manufacturer literature to prospective and current customers.


  • 4 year college degree or Associates degree preferred but not required
  • Previous experience working with online orders or E-Business experience helpful
  • Helpdesk or IT experience helpful
  • Previous sales experience or retail / restaurant management experience helpful
  • Must have ability to work effectively with deadlines and in a fast-paced environment
  • Must excel in offering superior customer service
  • Minimum typing speed of 30 wpm required
  • Knowledge of Microsoft Word & Excel required

Salary $13.50 - $14.50 per hour

About Headway: Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

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