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Customer Service Representative in Atlanta, GA at Headway Workforce Solutions

Date Posted: 3/25/2019

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking a Customer Service Representative for a contract opportunity in Atlanta, GA. This is a great opportunity to work with a global leader among background check companies.

Our Background Services Group is looking for customer service focused individuals to fill the role of Client Services Representative.


As a Customer Service Rep you will:
  • Work directly with the lead to ensure that tasks are completed in a timely manner.
  • Answer client questions accurately and within a timely manner.
  • Act as the first point of contact for our clients using professional and courteous tone at all times.
  • Research incomplete documentation and lab results received by calling customers, labs, and/or collection sites to obtain the data, and locate collection sites in our database for customers as requested.
  • Talk with customers/vendors by phone and/or email.
  • Work with specific company data entry.
  • Provide additional research and follow up for issues that require assistance from additional departments.
  • Assist with special projects as needed.
  • Adhere to department deadlines, and assist teammates in meeting these goals.
  • Complete all other tasks as assigned by management.

Minimum Qualifications:
  • High School graduation/GED (Some College/Degree a Plus).
  • 1-2 years of Customer Service.
  • Must be a detail-oriented individual with strong written and verbal communication skills, able to utilize dual computer monitors with intermediate computer skills, and 40-50 WPM typing speed.
  • Bilingual (Spanish/English) candidates are preferred but not required.
  • 3 Years Experience In A Call Center Environment strongly preferred.

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk or hear. 
  • The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

Additional Information:
  • This is a 5 month contract
  • 40 Hours per week
  • Work Schedule: 8 Hour shifts between 8:00 am – 8:00 pm Monday – Friday
  • Call Center Environment, shifts will vary.

​Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.