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Dispatcher (Customer Service) in Cleveland, OH at Headway Workforce Solutions

Date Posted: 11/28/2018

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking a Dispatcher (Customer Service) for a contract opportunity in Cleveland, OH. This is a great opportunity to work with one of the world’s leading suppliers of a wide range of products, solutions and services in the field of energy technology.


As a Dispatcher (Customer Service), you will:
  • Maintain schedule and coordinate activities for approximately 20-25 off-site field engineers.
  • Document call details.
  • Route FSEs to customers efficiently and economically.
  • Recognize and escalate calls to managers as appropriate.
  • Obtain PO, project number, job number, etc. from customer or internal source as required.
  • Front line position for mediating upset customers.
  • Effectively communication with customers upon setting up a field call.
  • Participate in department meetings.
  • Participate in department training plans.
  • Perform after-hours dispatching duties.
  • Work and thrive within a team environment.
  • Monitor and disposition of customers annual labor and parts contracts.

Minimum Qualifications:
  • HS Diploma or GED Equivalent
  • Experience is a plus
  • Customer Service Experience

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk or hear. 
  • The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

Additional Information:
  • This is a 12 month contract
  • 40 Hours per week

Headway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.