Information Tech Assistant in Raleigh, NC at Headway Workforce Solutions

Date Posted: 8/1/2020

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking an Information Tech Assistant in Raleigh, NC for our local client in the Wake county area. As an Information Tech Assistant, you will assist with various IT tasks. We are offering this position at $16 per hour. This is an exciting opportunity to be a part of the election process!

As an Information Tech Assistant, you will:
  • Install, configure, and update election software on 300+ laptops.
  • Test desktop printers and resupply with paper and toner
  • Test voting equipment tabulators and document results for the official record
  • Troubleshoot computer hardware, software, peripheral, and Windows issues
  • Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control
  • Provide on-site technical support during election training
  • Assist with setting up cabling and technical infrastructure at the Early Voting Sites/Training facility
  • Provide on-site and telephone technical support to voting locations during voting periods
  • Setup computer workstations for office staff
  • Periodically audit and inventory office tech supplies including computers, monitors, cables, desktop printers, scanners, toner, and other items
  • Assist with basic software and programming related tasks
  • Assist in reconciliation after elections
  • Attend election training and learn election processes
  • Process and resolve Helpdesk technical support tickets
  • Update and create process documentation as needed

Required Qualifications:
  • At least 18 years of age and legally eligible to work in the US
  • Must be available to work a full day and must be able to work up to 50-60 hour work week (including some weekends) during election season.
  • Available to work full days on all dates of voting
  • Able to type (a data entry assessment is required)
  • Reliable transportation
  • Strong knowledge of Windows 10 OS and Microsoft Office Suite
  • Comfortable working in various roles which may include physical labor, tech support, site setup, and equipment assembly, supply inventory general office tasks, and other supporting roles

Preferred Qualifications:
  • Hardware and Software installation
  • Knowledge of troubleshooting and problem solving with technology
  • Good communication and customer service skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to sit and stand for at least two hours
  • Must have the ability to lift 50 pounds

Apply today to be considered!

About Headway: Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits.

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