Mortgage Investigations Specialist - Remote (Work from Home) in Work From Home - NC at Headway Workforce Solutions

Date Posted: 11/16/2020

Job Snapshot

Job Description

Headway Workforce Solutions is currently recruiting a Mortgage Investigations Specialist for our client, Genworth Financial. Genworth is a leading Fortune 500 insurance holding company that is dedicated to helping people secure their financial lives, families, and futures.

This is a remote - contract position.

Reporting to the Investigations Team Leader, the Investigations Specialist is responsible for examining residential loan file documents to ensure compliance with Genworth’s requirements and other applicable standards. Besides, the INV Specialist is responsible for identifying red-flags, completing re-verification efforts on loan file documents, and reviewing the returned documents for compliance and accuracy. This position requires strong organization skills, resourcefulness, and excellent communication. Successful candidates must be able to work accurately, effectively, and ensure appropriate productivity while requiring minimal supervision. Familiarity with loan file documents and mortgage underwriting are essential skills.

Responsibilities of the Investigations Specialist:
  • Reviewing credit origination and closing documentation of pre-claim delinquent loans for compliance to underwriting guidelines at the time of loan closing.
  • Reviewing credit origination and closing documents for “red flags” requiring additional investigation up to and including engaging 3rd party vendors.
  • Ability to prioritize workflow completing the pre-claim investigation to ensure timely claim settlements.
  • Sending and receiving documents as part of re-verification efforts
  • Reviewing re-verified documents for accuracy and compliance
  • Managing a pipeline of loans to ensure timely processing, review, and accuracy
  • Ability to effectively utilize discretion on loan level decisions
  • Ability to work in multiple systems to capture all required reporting data fields
  • Ability to supply concise, condensed narrative when presenting a loan decision recommendation
  • Provide the highest level of internal and external customer service
  • Ability to meet and exceed production goals

  • Previous and/or current mortgage fraud/compliance investigation experience, residential mortgage underwriting experience, mortgage insurance underwriting experience or prior experience as a quality assurance auditor about mortgage underwriting
  • Proficiency in MS Word, Excel, Outlook, and general computer use
  • High school diploma or equivalency

Preferred Qualifications:
  • CRU Designation from the Mortgage Bankers Association
  • Bachelor’s degree from accredited college or university

Why this is a great place to work:
  • Competitive pay
  • Medical/dental/vision & life insurance
  • Vacation and holiday pay
  • 401K Plan

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to walk, sit, talk, see, and hear
  • The employee frequently is required to reach with hands and arms, sit and view a computer screen for 8 hours daily or more if warranted.
  • The employee must occasionally lift and/or move up to 10 pounds

Apply today to be a part of the Headway team delivering value and best-in-class service in the mortgage industry!

About Headway: Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits. #hws

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