Part-Time Field Interviewer in Washington, DC at Headway Workforce Solutions

Date Posted: 1/2/2021

Job Snapshot

Job Description

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking Telephone Interviewers to support a study for DC Medicaid (aka DC Health Families). Interviewers must be residents of the District of Columbia (DC) will be trained to conduct surveys with Medicaid beneficiaries in DC. This will include fielding inbound calls from study participants to answer questions and to complete the survey over the telephone. This position will start on February 15, 2021, and continue until April 17, 2021. The project will be interviewing people about beneficiaries’ services available, experiences with any of the services, and identify any barriers to access.


Benefits as a Telephone Interviewer with IMPAQ:
  • $20.03 per hour and paid training
  • Health and welfare stipend of $4.54 per hour, up to 40 hours per week
  • Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
  • Most interviewers are needed for the evening and weekend hours.
  • Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift and maintain the assigned shift for the duration of the assignment. Additional hours may be available, including extending shift times and evenings and weekends.
    • 10:00 AM – 9:00 PM Monday – Friday
    • 12:00 PM – 4:00 PM Saturdays
    • 4:00 PM – 8:00 PM Sundays
  • Schedules will be adjusted based on sample release and mailing schedule for advance letter and the status of beneficiaries’ online surveys.

As a Telephone Interviewer, you will:
  • Conduct 15-minute surveys with sample members as well as answer questions that are received via the customer’s respondent helpline.
  • Accurately record details of each call and capture responses from study participants.
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
  • Read the questions clearly and verbatim to the participant

Position Qualifications:
  • A resident of District of Columbia
  • High school diploma or GED required
  • Strong attention to detail
  • 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
  • Proficiency with troubleshooting and using computers
  • Consent to a required background check
  • Experience interviewing/working with people with mental illness
  • (Preferred) ability to communicate in an alternate language (Spanish and/or Amharic)

Hours & Training:
  • Required Training starts on February 1, 2021
  • Successful completion of self-study and web-based training prior to outbound calling
  • Work lasts through April 15, 2021

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys, and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

About Headway Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits. #hws

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