Part Time Field Interviewer in Toledo, OH at Headway Workforce Solutions

Job Description

On behalf of Vital Research, Headway Workforce Solutions is currently seeking Part-Time Field Interviewers to conduct the Ohio Resident Satisfaction Survey with residents in nursing facilities and residential care facilities in the Toledo, OH area.  This is a part-time, temporary, 16-week project beginning the week of January 27, 2020 with a mandatory, paid three-day training. This project will continue until all interviews have been completed across the state. Ideal applicants include those with field interviewing or data collection experience, as well as familiarity with older adults, nursing homes, assisted living, or adult day care centers. 

Interview days are Monday through Friday, 8:30 a.m. to 5 p.m. The number of work hours will vary and is approximately 20-30 hours each week. Extensive driving is required for this position. Interviewers are assigned to facilities within a 90-mile radius of their home. Part-Time Field Interviewers are paid $16.50/hour and $0.58/mile. Drive time compensation is $8.70/hour, only if over two hours each day. There is also a print stipend of $3.00 per week. Other reimbursements may be included.

As a Part-Time Field Interviewer, you will:

• Administer 20-minute, face-to-face, structured interviews with residents in nursing facilities and residential care facilities using an Android tablet device 
• Be punctual, remain unbiased when conducting interviews, and work independently and as part of a team
• Maintain organized records of interviews and update respondent status daily (e.g., completed interviews, refusals, etc.)
• Upload (sync) your completed interviews and other updates daily using a WIFI connection
• Build positive relationships with residents 
• Comply with confidentiality, federal HIPAA regulations, and adhere to data security requirements
• Utilize personal cell phone and email address to regularly be in touch with Vital Research
• Perform all other duties as assigned by your supervisor

We require that all our Part-Time Field Interviewers:

• Attend and pass a mandatory, three-day training the week of January 27 (final date to be determined) with two days of classroom training and one day of field training
• Comfortable interacting with frail, older adults, and others with physical and/or other disabilities
• Demonstrate concern and sensitivity to issues of disability, illness, and communication challenges
• Must be able to work independently and as part of a team
• Possess strong organization, time management, and interpersonal skills with the ability to communicate skillfully and in a timely manner via email, phone, and in-person
• Must have a private desktop or laptop computer, reliable wireless internet, and printer to be able to print from home
• Proficient with email, uploading/downloading files, Internet use, and troubleshooting possible technical glitches
• Ability to read, type, and record responses accurately on a handheld tablet computer (e.g., Kindle, iPad) with a touchscreen
• Ability to follow structured protocols to comply with confidentiality and federal HIPAA regulations
• Must have own reliable transportation. Must provide driver’s license and proof of automobile insurance
• Adhere to a business casual dress code and other personal requirements

Desired Qualifications:
Familiarity with older adults, nursing homes, assisted living, or adult day care centers preferred
Interviewing experience preferred

Work Environment:
This job operates in a field environment, primarily at local nursing facilities. This role routinely uses standard office equipment such as computers, tablets, and phones. 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and hear to conduct face-to-face interviews with residents. The employee continuously is required to stand, walk, kneel, and use repetitive hand movements to finger, handle, or carry materials for up to eight hours each day.

This position requires the ability to occasionally lift office products and supplies, up to 10 pounds. Interviewers must always carry all materials on their person.

About Headway:
Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com 

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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