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Part-Time Telephone Interviewer in Ann Arbor, MI at Headway Workforce Solutions

Date Posted: 4/11/2019

Job Snapshot

Job Description

Are you looking for a position that allows you to work independently and could lead to future opportunities? Are you outgoing and enjoy speaking to people on the telephone? Can you commit to a variable schedule including some evenings and weekends?

If so, you could be the perfect Telephone Interviewer! In partnership with the University of Michigan Survey Services Lab (SSL), Headway Workforce Solutions is seeking eager and organized Part-Time Telephone Interviewers to conduct surveys lasting from 5 minutes to over an hour. University of Michigan conducts a wide range of studies, giving you the opportunity to have a first-hand positive impact on your community!

Why you'll love working for us:
  • A chance to learn about social research working with an industry leader
  • Opportunities to work future studies based on your performance
  • You'll be providing important, meaningful data for use in official research
  • U-M SSL is one of the most prominent and successful research firms in America today

What you'll get:
  • $13.75/hour base pay rate
  • Paid training
  • Certified English/Spanish bilingual interviewers will receive an additional pay differential
  • On-campus location convenient to public transportation
  • Opportunity to work on additional projects after completing your study assignment
  • Learning new skills and best practices in telephone interviewing

Required Qualifications:
  • Availability to work at least 16 hours a week, primarily evenings and weekends; some daytime shifts may be available.
  • Ability to attend all training.
  • Demonstrated attention to detail including the ability to read verbatim and record answers verbatim using a computer.  
  • Portray a professional demeanor at all times

Physical Demands:
  • Communicate through speech and listening
  • Read text verbatim
  • Walk, stand, sit for periods of time, use their hands and fingers, grasping, reaching, lifting, talking, hearing and repetitive motions.

Apply today!

Surveys of Consumer Attitudes (SCA): SCA is a data-collection project that began in 1946 and conducts 600 telephone interviews each month. Survey Technicians will contact households via cellphone to complete a household roster and to interview selected adults. The questionnaire length varies by month and includes questions regarding consumer expectations about changes in inflation, unemployment, interest rates, and prospects for economic growth over the short and long term. The Index of Consumer Expectations, part of SCA, is an official component of the Index of Leading Economic Indicators, devised by the U.S. Department of Commerce, and data from SCA (also known as the Surveys of Consumers) have proven to be accurate indicators of the future course of the national economy.

Monitoring the Future Non Response (MTF NR): Monitoring the Future (MTF) has been an ongoing study since 1976.  Each year, 8th, 10th, and 12th graders from around the country complete in-school self-administered questionnaires.  Then a small subset of the 12th grade respondents are selected to receive follow-up questionnaires every other year, and then, once every 5 years after they reach the age of 30.  Every winter, interviewers in the Survey Services Lab (SSL) attempt to locate each panel member whose annual newsletter was returned as undeliverable.  Every summer, SSL interviewers contact respondents to remind them to return the questionnaires that have been sent to them.

The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of their commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground their research in varied disciplines, perspectives, and ways of knowing and learning.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.