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Program Manager in Raleigh, NC at Headway Workforce Solutions

Date Posted: 4/8/2019

Job Snapshot

Job Description

Headway Workforce Solutions is currently searching for a Program Manager to join our Raleigh, NC office. This role is responsible for maintaining and growing business with current clients and assisting in bringing new clients on board. As a Program Manager, you will also act a solutions consultant. You will understand our systems front to back with the ability to demonstrate our technology offerings while providing recommendations to prospects and new clients.

As a Program Manager, you will:

  • Help our clients to better understand the full potential of our products and act as liaison between the client and customer service
  • Collaborate with different departments to improve customer support programs and enhance customer satisfaction
  • Provide regular updates to clients
  • Develop open and effective channels of communication with each client
  • Coordinate projects to determine the best use of resources to increase customer satisfaction
  • Encourage revenue growth by inspiring clients to purchase additional services
  • Act as the reliable point of contact for each customer
  • Complete all other tasks as assigned by management

What You Need to be Successful in this role:
  • Bachelor’s Degree in Business or a related field required
  • Commitment to customer satisfaction
  • Strong leadership and interpersonal skills
  • Able to prioritize and multi-task in a fast-paced environment while meeting deadlines
  • Strong communication skills; able to interface at all levels, both internally and externally
  • Proven ability to manage people, think strategically, mitigate risk and experience with change management
  • Advanced working knowledge of Windows/Microsoft Office Suite

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk or hear
  • The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Apply today to be considered!

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.