Remote Patient Support Agent in Raleigh, NC at Headway Workforce Solutions

Date Posted: 1/13/2021

Job Snapshot

Job Description

On behalf of our client, Headway Workforce Solutions is currently seeking Remote Full-Time Patient Support Agents. As a Remote Patient Support Agent, you will make outbound and receive inbound calls to help patients understand their medical bills, payment options, and responsibilities. Additionally, you will provide an excellent patient experience by maintaining respect for the patient’s privacy rights and confidentiality of personal health and financial information. The position offers a full-time (40 hours) schedule, Monday through Friday, with competitive pay plus benefits.


As a Remote Patient Support Agent, you will:
  • Receive and place phone calls in a high-volume call center environment
  • Patiently and accurately communicate with patients by phone
  • Educate patients about responsibility for medical services provided
  • Analyze and explain information in writing and verbally
  • Use a computer, phone system, and software
  • Understand and pronounce basic medical terms
  • Type 40+ WPM

Remote Patient Support Agent Qualifications: 
  • High School Diploma or GED required
  • Previous call center experience required
  • 1 year of relevant experience preferred
  • 1 year of customer service experience preferred

Benefits Eligible for full-time employees:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Referral program

Two Competitive Pay Rate Options:
  • $10.00 per hour base pay with commission. With commissions, Patient Support Agents may reach a maximum of $20.00 per hour, based on statistical performance.  
  • $12.00 per hour with no commission

Work-From-Home Technology Requirements:
  • Must have a reliable internet connection with the ability to hardwire connect into your modem/router with an ethernet cord from modem to PC
    • Wi-Fi/Satellite Internet connections are NOT allowed
    • The Internet connection cannot be a cellular “hot spot” or any other service which runs over a cellular network
  • Must have either a cable modem or DSL connection
  • Recommended available upload speed of 8-10 Mbps (Megabits per second)
  • Workspace available to accommodate dual monitors up to 24” in size - depending on hardware availability
  • Must have a quiet environment to work from home (free from children/pets during working hours)

Hours & Training:
  • There are two training dates: February 1st and February 15th
  • Must successfully complete a 6-week paid training class and achieve incremental performance goals. Perfect attendance is required during training.
  • After completion of training, the schedule is 40 hours a week, Monday to Friday, with the following shifts available:
    • 9:00 AM – 6:00 PM EST (1-hour lunch)
    • 9:00 AM – 5:30 PM EST (1/2-hour lunch)
    • 11:00 AM – 8:00 PM EST (1-hour lunch)
    • 11:30 AM – 8:00 PM EST (1/2-hour lunch)
  • Saturday hours are voluntary

The company we are recruiting for is committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, ancestry, religious creed, political beliefs, sex, pregnancy and childbirth, gender, sexual orientation, marital status, age, physical or mental disability, medical condition, genetic characteristics or information, veteran status, or any other characteristic protected by law.

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