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Customer Service Manager in Suffolk, VA at Headway Workforce Solutions

Date Posted: 11/16/2018

Job Snapshot

Job Description

Immediate temp-hire opportunity available in the Suffolk area for an Experienced Customer Service / Human Resources Professional.  This position will support a small business with multiple facilities with Human Resources management, purchasing, accounting  and customer service management.

Hours will be 8:00 a.m. - 5:00 p.m. Monday -Friday

Salary will be based upon experience between $38,000 - $50,000.


  • 3-4 years Human Resources experience required
  • Prior experience in procurement or inventory management helpful
  • Strong knowledge of accounting principles required
  • Must have strong knowledge of Microsoft Word and Excel
  • Three of more year’s cumulative experience in a people management role required
  • Strong problem solving skills and detail oriented a must
  • Must provide outstanding customer service in taking customer orders and manage the order process from start to finish
  • Prior Hazardous material training helpful


  • This role will be the first primary contact for taking customers’ orders by phone
  • Enter all orders into internal order entry program
  • Perform administrative duties for the office
  • Place orders with suppliers and transportation companies
  • Organize deliveries
  • Manage orders and issues with deliveries when needed and when last minute changes take place
  • Work with municipal bids
  • Allocate available resources to enable successful task performance
  • Establish and monitor procedures for record keeping and ensure security, integrity and confidentiality of data
  • Handle customer inquiries and complaints regarding orders
  • Coordinate schedules, appointments and bookings
  • Review and approve office supply acquisitions
  • Handle all Human Resource functions for small office

Salary $40,000 and above and based upon experience

Headway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.