Work From Home Bilingual Cantonese Telephone Interviewer in Newport, NC at Headway Workforce Solutions

Date Posted: 1/12/2020

Job Snapshot

Job Description

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking Bilingual Cantonese work from home Telephone Interviewers. Interviewers will ask questions over the phone regarding Medicare benefits. This position pays $14.50 per hour, offering at least 20 hours of work per week, and the position lasts from February 10, 2020 - May 29, 2020. Required paid training will begin January 20, 2020 and will conclude by February 7, 2020. Training will be a combination of at-home study and classroom/webinar.

  • Work from home!
    • Or from IMPAQ’s Survey Center based in Columbia, Maryland
  • $14.50 per hour
  • Paid training
  • Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
  • Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift, and maintain the selected shift Monday through Friday for the duration of the assignment.  
    • 8:00 AM – 12:00 PM Monday – Friday
    • 10:00 AM – 2:00 PM Monday - Friday
    • 12:00 PM – 4:00 PM Monday – Friday
    • 2:00 PM – 6:00 PM Monday - Friday
    • 4:00 PM – 9:00 PM Monday – Friday

All times are in Eastern Time Zone.

  • IMPAQ to provide IT equipment and resources (laptop, headset, system access)

As a Bilingual Cantonese Telephone Interviewer, you will:
  • Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
  • Read the questions clearly and verbatim to the participant
  • Accurately record outcomes and issues

Position Qualifications:
  • High school diploma or GED required
  • Strong attention to detail
  • Ability to read and speak English fluently
  • Ability to read and speak Cantonese fluently
  • 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
  • Background check required

Working from home requirements:
  • Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection (within 25ft of workspace); wireless/WIFI connection not permitted
  • Landline telephone service required – wireless/satellite/cable phones service not permitted
  • Alternate telephone (i.e. cell) to use to access IMPAQ systems as part of log in process and for communicating issues to physical call center
  • Proficiency with troubleshooting and using computers

Hours & Training:
  • Attend and complete required
    • On-line home study beginning the week of January 20, 2020
    • Classroom or Webinar trainings the week of February 3, 2020
  • 3 – 8 hours per shift
  • 20 – 40 hours per week, Monday – Friday. No Weekend Hours required 
  • Successful completion of self-study and web-based training prior to outbound calling
  • Successful completion of certification assessment (and retraining if needed)
  • Work lasts through May 29, 2020

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits. #hws

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