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Administrative Client Services - (8389195 6.26.18-H) in Hampton, VA at Headway Workforce Solutions

Date Posted: 6/26/2018

Job Snapshot

Job Description

Headway Corporate Resources is screening applicants on behalf of Ferguson Enterprises for Corporate Administrative Customer Service positions that will support their homeowners product division.

Hours will be: 11:00 am - 8:00 p.m.  Monday - Friday

Responsibilities:

- Develop and maintain relationships with an assigned customer base

- Ensure satisfaction with all products and services

- Answer incoming calls and emails

- Assist with orders and research of product information

- Complete customer job quotes

- Handle and complete customer returns

- Check stock and place orders for customers

- Track orders and fax nightly confirmations to customers

Qualifications:

- 4 year college degree or Associates degree preferred but not required

- Previous experience working in the home building, plumbing or appliance industry helpful

- Previous sales experience or retail / restaurant management experience helpful

- Must have ability to work effectively with deadlines and in a fast-paced environment

- Must excel in offering superior customer service

- Minimum typing speed of 30 wpm required

- Knowledge of Microsoft Word & Excel required

Salary $13.50 - $14.00 per hour

Ferguson is an equal opportunity employer as well as a government contractor that abides by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.