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Administrative Corporate Customer Service (8000402 1.29.18-PW) in Hampton, VA at Headway Workforce Solutions

Date Posted: 5/7/2018

Job Snapshot

Job Description

Headway Corporate Resources is screening applicants on behalf of Ferguson Enterprises for career Administrative Corporate Customer Service positions.

Hours will be: 10:00 a.m. - 7:00 p.m. Monday - Friday

Responsibilities:

- Develop and maintain relationships with an assigned customer base to ensure satisfaction with all products and services
- Answer incoming calls and emails from distributors
- Assist with orders and research of product information
- Complete customer job quotes
- Handle and complete customer returns
- Check stock and place orders for customers
- Track orders and fax nightly confirmations to customers
- Send credit applications and manufacturer literature to prospective and current customers.

Qualifications:

- Previous experience working in the home building, plumbing or appliance industry helpful
- Previous sales experience or retail / restaurant management experience helpful
- Must have ability to work effectively with deadlines and in a fast-paced environment
- Must excel in offering superior customer service
- Minimum typing speed of 30 wpm required
- Knowledge of Microsoft Word & Excel required

Salary $14.00 per hour

Ferguson is an equal opportunity employer as well as a government contractor that abides by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.