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Business Process Analyst in Richmond, VA at Headway Workforce Solutions

Date Posted: 5/15/2018

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking a Business Process Analyst for a 12+ month contract opportunity in Richmond, VA, with one of the nation's largest producers and transporters of energy. This is a great opportunity to develop your skills and experience with an industry leader currently operating the nation's largest natural gas storage system.

As a Business Process Analyst, you will be expected to:
  • Provide telecommunications circuit ordering support.
  • Place orders for new leased telecommunications circuits and place orders for changes or disconnection of leased circuits, under the direction of the supervisor.
  • Manage circuit orders to completion.
  • Update circuit documentation in various tracking systems.
  • Review billing and accounting issues.
  • Order, track and coordinate Telco special construction projects.
  • Coordinate installation of Telco service entrance cable.

  • Basic knowledge of telecommunications circuits including – Ethernet, MPLS, DS0, DS1, DS3, PRI, POTS, FIOS.
  • Strong planning and organizational skills with the ability to facilitate and/or work on multiple project teams simultaneously.
  • Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio.
  • Ability to multi-task and be effective in a high volume, fast paced environment.
  • Ability to proactively manage 40+ assignments / telecommunications leased circuit orders.
  • Able to work in a team environment.
  • Able to develop project management skills and to handle multiple tasks.
  • Must exhibit strong customer service skills, as well as written and verbal communication skills.

Physical Requirements:
  • Must be able to sit for the majority of the shift.
  • Must be able to read, write, and use a telephone.

Additional Information:
  • Schedule: Monday-Friday from 8:00 am - 4:30 pm.
  • This is a 12+ month contract.
  • This is an entry or developmental level position.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.