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Customer Service Representative in Pensacola, FL at Headway Workforce Solutions

Date Posted: 5/14/2018

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking Customer Service Representatives for a temp to hire opportunity in Pensacola, FL with our partner, the largest publicly traded U.S. water and wastewater utility company.


Job Responsibilities
  • Receive inbound calls from customers related to products and services
  • Clarify the needs of the customer, answer customer inquiries and assist in the resolution of concerns
  • Track and document customer contacts
  • Relay customer service problems to team leader
  • Remain accessible to answer calls 7.5 hours per day
  • Maintain a high level of product and process knowledge
  • Portray a knowledge and courteous semblance to the customer
  • Educate the customer on services
  • Master desktop solutions system applications
  • Handle difficult calls and avoid escalation whenever possible
  • Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
  • Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes
  • Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
  • Be responsive to and execute process improvement/enhancement programs
  • Issue service orders; maintain service orders; sort/distribute correspondence; process Correspondence

Job Requirements
  • High school diploma or equivalent required
  • Experience working in a customer service environment
  • Strong organizational, communication, and problem resolution skills
  • Personal computing experience, including Microsoft Office applications
  • Proficient typing skills
  • Ability to present information or respond to inquiries from groups of managers, associates, and customers

Additional Information
  • 6+ month contract
  • Candidates must be available from 6 AM to 10 PM Sunday – Saturday
  • This is a contract to perm role. 
  • Pay is $11/hr

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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