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Customer Service Representative in Phoenix, AZ at Headway Workforce Solutions

Date Posted: 2/15/2018

Job Snapshot

Job Description

Headway Workforce Solutions is currently seeking a Customer Service Representative for a contract opportunity in Phoenix, AZ. This is a great opportunity to work with one of the world’s leading suppliers of a wide range of products, solutions, and services in the field of energy technology.


As a Customer Service Representative, you will:
  • Under general guidance of supervisor or more experienced engineer, perform various proposal and cost estimating duties requiring the exercise of judgment and application of established practices. Pursue initiatives to improve effectiveness of the group and increase customer satisfaction.
  • Review and analyze customer specifications. Coordinate input from other departments to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
  • Develop cost estimates for new bids and contract revisions. Utilize engineering data, drawings, customer specifications and related information to prepare cost estimates, requests for quotations for purchase of components, evaluate supplier quotations and summarize total cost estimates.
  • Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability, to management.
  • Attend meetings to exchange information and analyze contract requirements. Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences. Duties may require domestic or international travel.
  • Have an understanding of drawings and related documents, and ability to prepare cost estimates. Interfacing with other groups requires ability to communicate effectively. Work is subject to general overview to ensure quality.

Minimum Qualifications:
  • Bachelor's Degree in engineering, business or related field and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments.

Physical Requirements:
  • Extended periods of sitting

Additional Information:
  • This is a 6 month contract
  • Pay rate is $13.00/hr
  • This is a 40 hrs a week

Headway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training