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Dispatcher - Call Center in Medford, MA at Headway Workforce Solutions

Date Posted: 6/19/2018

Job Snapshot

Job Description

Are you looking for an exciting opportunity to work in a fast-paced office position as a communication expert? Do you have prior call center and paratransit dispatch experience?

Join the GCS team today!

On behalf of Global Contact Services, Headway Workforce Solutions is currently seeking Dispatchers to join their Call Center Team in Medford, Massachusetts. As a Dispatcher, you will act as the go-between for the drivers and base headquarters by coordinating the implementation of the daily schedule and use of drivers/vehicles during your shift. You will also successfully handle emergency situations that arise with the drivers and vehicles during your shift.

  • Full Time - Flexible schedule opportunity
  • Competitive pay rate – starting at $15.50 per hour and up depending on experience
  • Paid, continuous training as new technology is integrated
  • Work in a brand new facility with cafeteria, free gym membership, parking, walking distance to bus line, and much more!
  • Address of the call center is: 1 Cabot Road, Suite 230, Medford MA 02155
  • GCS provides large cubicle office setting, dual monitors, sound buffering setup, and other technology benefits

As a Dispatcher, you will…
  • Communicate using Radio and Telephone
  • Coordinate the daily operation of the fleet of drivers, ensuring timely completion of assigned workload for the shift
  • Complete all necessary required paperwork and data entry with accuracy
  • Communicate with others in a courteous, professional manner while following company policies and adhering to company confidentiality standards

Requirements as a Dispatcher
  • 1-3 years paratransit, taxi, bus, or elderly care dispatching experience preferred.
  • High school diploma or GED required
  • Intermediate data entry and computer skills
  • Excellent verbal communication and customer service skills
  • Must be able to work in a team environment and have a positive attitude while working
  • Must be comfortable in a high volume, production-oriented environment with quality and efficiency goals
  • Ability to work flexible schedules including evenings, weekends, and holidays as deemed necessary by management
  • Two-way radio experience preferred

Physical Requirements of a Dispatcher
  • General office environment working conditions
  • You can either sit or stand while performing your job – it is your choice
  • You will sit or stand for extended periods of time, while spending the majority of your shift in a seated location
  • Computer, dual monitors, keyboard, and mouse will be used continuously throughout your shift
  • You must be visually able to use a computer continuously throughout your shift
  • You must be able to hear and speak, as telephone and radio interaction will be required throughout your shift

About GCS: Global Contact Services is expertly handling every customer interaction for businesses. At GCS, we take a different approach to every contact and customer service interaction. See, we are process experts who are able to streamline operations. Our team of trained customer service leaders deliver personalized satisfaction using our proprietary training and feedback programs. Each interaction, regardless of the touch-point, leaves a beneficial lasting impression on your organization and brand.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.