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Telephone Interviewer in Columbia, MD at Headway Workforce Solutions

Date Posted: 12/19/2018

Job Snapshot

Job Description

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking Telephone Interviewers. Interviewers will conduct English and Hearing Impaired (TTY) calls over the phone regarding Medicare benefits. This position pays $14.50 per hour, offering 20 hours of work per work, and the position lasts from February 11th, 2019 - May 31st, 2019

  • $14.50 per hour
  • Paid training
  • Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
  • Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift, and maintain the selected shift Monday through Friday for the duration of the assignment.  
    • 8:00 AM – 12:00 PM Monday – Friday 
    • 12:00 PM – 4:00 PM Monday – Friday 
    • 4:00 PM – 8:00 PM Monday – Friday 
  • Convenient location with free parking across from Columbia Mall/Town Center

As a Telephone Interviewer, you will:
  • Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
  • Read the questions clearly and verbatim to the participant

Position Qualifications:
  • High school diploma or GED required
  • Strong attention to detail
  • 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
  • Proficiency with troubleshooting and using computers
  • Background check required

Hours & Training:
  • Required Training on site the week of February 5th, 2019
  • 3 – 8 hours per shift
  • 20 – 40 hours per week, Monday – Friday. No Weekend Hours required. 
  • Successful completion of self-study and web-based training prior to outbound calling
  • Work lasts through May 31st, 2019

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.