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Work From Home Bilingual Mandarin Telephone Interviewer in Independence, KS at Headway Workforce Solutions

Date Posted: 2/13/2018

Job Snapshot

Job Description

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking work from home Bilingual Mandarin/English Telephone Interviewers. Interviewers will ask questions over the phone regarding Medicare benefits. This position pays $14 per hour, and offers a variable work schedule. 


  • Work from home!
  • $14 per hour
  • Paid training
  • Variable hours offered – 20 – 40 hours
  • Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift.  
    • 8am - 1pm EST Mon - Fri
    • 1pm - 5pm EST Mon - Fri
    • 5pm - 9pm EST Mon - Fri
  • IMPAQ to provide IT equipment and resources (laptop, headset, systems access)

As a Telephone Interviewer, you will…

  • Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints.
  • Read the questions clearly and verbatim to the participant

Position Qualifications

  • High school diploma or GED required
  • Strong attention to detail
  • Ability to read and speak English fluently
  • Ability to read and speak Mandarin fluently 
  • 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
  • Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection; wireless/WIFI connection not permitted
  • Landline telephone service required – wireless/satellite/cable phones service not permitted
  • Proficiency with troubleshooting and using computers
  • Background check required

Hours & Training

  • Required Training on tentatively scheduled for February 5th - February 9th
  • 4 – 6 hours per shift
  • 20 – 40 hours per week, Monday – Friday. No Weekend Hours required. 
  • Successful completion of self-study and web-based training prior to outbound calling
  • Work lasts through June 1, 2018

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

This position is not currently open for hire.  We are accepting interested applicants and will contact those who qualify once the position is available.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.