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Work From Home Bilingual Spanish Telephone Interviewer in San Antonio, TX at Headway Workforce Solutions

Date Posted: 2/15/2018

Job Snapshot

Job Description

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking bilingual work from home bilingual Spanish/English Telephone Interviewers. Interviewers will ask questions over the phone regarding Medicare benefits. This position pays $14 per hour, and offers a variable work schedule. 


  • Work from home!
  • $14 per hour
  • Paid training
  • Variable hours offered – 20 – 40 hours
  • Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift.  
    • 5pm - 9pm EST Mon - Fri
  • IMPAQ to provide IT equipment and resources (laptop, headset, systems access)

As a Telephone Interviewer, you will…

  • Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
  • Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints.
  • Read the questions clearly and verbatim to the participant

Position Qualifications

  • High school diploma or GED required
  • Strong attention to detail
  • Ability to read and speak English fluently
  • Ability to read and speak Spanish fluently 
  • 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
  • Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection; wireless/WIFI connection not permitted
  • Landline telephone service required – wireless/satellite/cable phones service not permitted
  • Proficiency with troubleshooting and using computers
  • Background check required

Hours & Training

  • Required Training, tentatively scheduled for February 23rd from 10am - 6pm EST
  • 4 – 6 hours per shift
  • 20 – 40 hours per week, Monday – Friday. No Weekend Hours required. 
  • Successful completion of self-study and web-based training prior to outbound calling
  • Work lasts through Jun 1, 2018

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.